The Encina Ortega

FAQ

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What currency are the prices listed?

All product prices and transport are indicated in Euros.

What currency orders are charged?

All orders are charged in Euros, and will be the customer's bank who apply the corresponding change in case of a currency other than the Euro used to pay the order.

Is the VAT or other tax included in prices?

The Iva, or other taxes are not included in prices, and is at the checkout when you depart reflected disaggregated.

Who makes transportation orders?

Transportation orders do companies specializing in freight, which may vary depending on the destination country or region.

Is transport included in the price?

The price of the goods and the price of transport are reflected separately.

What is the cost of transport?

The transportation cost depends on the total weight of the order and the destination country or region. For international shipments must contact us for rates.

Shipping provincial: 4,97 €

Regional Delivery: 5,36 €

Peninsular Shipping: 6,06 €

Balearics: 11,13 €

Canary Islands: 27,34 €

Shipping provincial: 6,59 €

Regional Delivery: 7,42 €

Peninsular Shipping: 8,32 €

Balearics: 22,47 €

Canary Islands: 27,34 €

Shipping provincial: 7,15 €

Regional Delivery: 8,05 €

Peninsular Shipping: 9,57 €

Balearics: 60,27 €

Canary Islands: 29,35 €

Provincial shipping up to 5kg: 4,90 € (0,64 € per additional kg)

Delivery to regional 5 kg: 7,43 € (0,64 € per additional kg)

Domestic Shipping to 5 kg: 7,87 € (0,64 € per additional kg)

Are there weight limitations in orders?

There are no limitations on the weight of orders.

Are there limitations Order?

There is no limitation on the number of orders per customer.

How orders are shipped?

Orders are shipped well packed and protected to ensure that its integrity, and provided by specialist companies in freight.

Where orders are shipped?

Orders to the address provided by the customer are sent, recommend facilitate delivery address where there is someone to receive the goods. No requests are sent to PO boxes.

Can I send an order to a different address to mine?

Orders to the direction that the client sent, whether or not the own.

What if the delivery address is no one to receive the order?

The carrier will leave a note and we recommend you contact her for agreeing to such a new order delivery.

What is the delivery time for orders?

Spain for orders within the delivery time will be 24 a 72 hours, orders to the Canary Islands, Ceuta, Melilla, Baleares and European Community shall be 2 a 7 days, and to order the rest of the world will be of 6 a 15 days, depending on the destination country.

Are limited purchase of alcoholic beverages?

For orders delivered within Spain is not limited the amount of alcohol, but is limited in the age of the buyer 18 years old. For orders to be delivered outside of Spain may be other limitations, depending on the country.

Are limited purchase another product?

For orders delivered within Spain is not limited to purchase items. For orders to be delivered outside of Spain may be limitations on some products, depending on the country.

What if a product arrives damaged?

We recommend checking the order at the time of delivery by the freight, and record in the delivery and sign. THE OAK OF ORTEGA assume all the extra transport costs that may arise, provided that the product has not been used, changed the manipulated. Need to contact us through info@laencinadeortega.com within a maximum of 7 days from receipt of order, clearly indicating the problem or reason for return. Accept any change in the return on it previously received notification Hemos. THE OAK OF ORTEGA will send you a new product or refund the corresponding amount.

What if the package contents is incorrect?

If one or more products received do not match your order, will send the right products or refund the corresponding amount. THE OAK OF ORTEGA assume the extra transport costs to be incurred, provided that the product has not been used, changed the manipulated. Need to contact us through info@laencinadeortega.com within a maximum of 7 days from receipt of order, clearly indicating the problem or reason for return. Accept any change in the return on it previously received notification Hemos

Can I return a product if I am not satisfied?

If for any reason other than the above are not satisfied, You can return a product. In this case, upon receiving the merchandise in its original packaging and in perfect condition, proceed to refund the amount. Shipping costs of the first shipment or subsequent collection will be assumed by the client. Need to contact us through info@laencinadeortega.com within a maximum of 7 days from receipt of order, clearly indicating the problem or reason for return. In THE OAK OF ORTEGA accept any change in the return on it previously received notification Hemos.