The Encina Ortega

Terms of Use

Terms and Conditions

The General Conditions of Use, Terms & Conditions and Privacy Policy, regulate the use of the website (onwards “Web Site”), from which ORTEGA JOSE MARIA DE MORA holds.

In compliance with Law 34/2002 Services of the Information Society and Electronic Commerce (LSSICE), please note that the ownership of the domain of our shop, www.laencinadeortega, corresponds to Jose Maria de ORTEGA MORA, NIF-3855872 Z y domicilio en Calle Plata, 22 (Toledo).

Through your site, provides information about its products and offers the possibility of purchasing. Due to the content and purpose of the Web Site, people who want to benefit from its services must have the condition “Customer”, which they acquire by completing the registration form and following the steps subsequently communicated via email. Customer assumes the condition of accession to the Terms of Use published version when you access the Web Site.

Anyway, There are pages in the website accessible to natural or legal persons that do not yet register or initiate a product purchase (onwards, “Users”). In this sense, Users who access these parts of the Website agree to be subject to the terms and conditions contained in these Terms and Conditions, to the extent that it can be applied to them.

Notice is hereby given to Customers and Users that the website is directed exclusively to a wider audience of 18 years old. For deliveries abroad, the possibility of such shipments before confirming the order was given to consult health legislation on the export of food may be different in each country.

CONTACT: For any other queries, Consult sugerencia, You can send your comments by email to:

Identification and activity of La Encina Ortega

1. Identification and activity of THE OAK OF ORTEGA THE OAK OF ORTEGA is a brand of Spanish nationality, by JOSÉ ORTEGA MORA, sells gourmet food products and similar products with registered office at Calle Plata,22 45002 Toledo (NIF: 3855872-In).


The prices of products displayed on the website of THE OAK OF ORTEGA, include Value Added Tax (VAT) that, if, be appropriate to apply. Purchases made by individuals domiciled in the Member States of the European Union are subject to VAT. Purchases made by the taxable persons established in the Member States of the European Union, are exempt from this tax. Purchases made by natural or legal persons resident in States not members of the European Union, Canary Islands or Ceuta and Melilla are exempt from VAT.

Product Information

as descriptions of the products displayed on the Website are provided on the basis of information provided by suppliers of THE OAK OF ORTEGA; however, the information given on each product, as well as photographs or videos relating thereto and trade names, marks or logos of any kind on the website, are exposed in way to approximate.

Method of payment

When ordering, The customer can choose between the following options:

  • PAYPAL. For this, the customer needs to have a paypal account
  • BANK TRANSFER. The total order amount shall be paid into the following account. Once admission is confirmed orders will be sent.

Form and Shipping Rates

THE OAK OF ORTEGA sends orders to its customers through the courier company SEUR or other similar emergency transport companies. The delivery date in the customer's home depends on the chosen product availability and shipping area. The timing and delivery commitments and current shipping rates are available in the section on our costs and delivery method.

Client Rights and Return Policy

Order cancellations will be accepted WHEN APPLYING TO THE SAME SHIPPING. To cancel you must send an e-mail to

The customer shall have seven days from receipt of the order to the contract and return the product purchased. The customer shall inform THE OAK OF ORTEGA within the stipulated time and for any lawful means, their desire to exercise the right to terminate the contract. The returned order will be picked up by THE OAK OF ORTEGA and shall be delivered together with the delivery and if invoice issued by THE OAK OF ORTEGA

If the returned product is defective, THE OAK OF ORTEGA also bear the cost of replacement or repair (except in cases where the product purchased on the web has the same manufacturer's warranty in which case the customer must follow the procedure and conditions specified by the manufacturer).

The customer can return within 7 days any item purchased on the website of THE OAK OF ORTEGA long as the product has not been opened or used and retained its original packaging seal or. In these cases, THE OAK OF ORTEGA, return the purchase money through a credit card customer credit or by bank transfer. In the event that the client wishes to exercise the right of return within the first 7 days shall be borne by the customer and the costs incurred shipping, stretch both the product and the way back.

If a different product requested by the client was mistakenly delivered THE OAK OF ORTEGA, it will be removed and you will be given the correct product at no additional charge to the buyer.

For any incident related to the return of items in our store, please contact our customer service department via email: the telephone (925 10 20 72).

Obligations of the user and / or client

The user and / or client agree at all times to provide accurate information about the data requested in the user registration form, and to keep them updated at all times. Also, agrees to hold in confidence and with the utmost care their personal access codes to our website.

In the event of the sale or marketing of our website that require the buyer to have a certain age under current legislation of your country of origin, the purchaser states that this requirement to complete the purchase.

Modification of Terms of Use

We reserve the right to change, at any time, the presentation and layout of the Website, as well as the General Conditions. Thus, Customer recommended read them carefully each time you access the Web Site. Customers and Users will always have these Terms of Use in a visible place, freely accessible to all queries want to perform. Anyway, acceptance of the Terms of Use will be an indispensable available prior to the purchase of any product passage through the Web Site.

Access and stay on the web. Our content.

Customers and Users are fully responsible for their behavior, to access information from the Web, while operating in the same, and after accessing.

As a result of the above, Customers and users are solely responsible for:

1. The consequences that may result from use, Fines with the illicit al the contrary herein, of any content on the Web, drawn in by the, published under his name or not officially;

2. As well as the consequences that may result from use contrary to the contents of this document and detrimental to the interests or rights of others, or in any way damage, disable or impair the website or its services or impede normal enjoyment by other users.

We reserve the right to update the contents when appropriate, and to eliminate, limit or prevent access to them, temporal manera the final, and deny access to the Web Client and Users misused of the content and / or breach any of the conditions listed herein.

We do not guarantee:

1. That access to the Web and / or web link will be uninterrupted or error-free.

2. That the content or software that customers and users access through the Web or the Web link does not contain any errors, computer viruses or other elements in the contents that may cause alterations in your system or electronic documents and files stored in your computer system or cause other damage.

3. Harnessing that information or contents of this website or websites that link customers and users might do for their own purposes.

The information contained in this website should be considered by Customers and Users informational and guidance, both in relation to its purpose and its effects, why:

We do not guarantee the accuracy of the information contained on this website and thus does not assume any responsibility for any loss or inconvenience to the users any inaccuracies that may arise in this Web.


We do not assume any liability arising, but not limited to the limited:

1. The use of Customer or Users may make of the materials on this website or linked websites, either prohibited or allowed, on infringement of intellectual property rights and / or industrial contents of the website or third parties.

2. Of possible damages to Customer or Users caused by normal or abnormal functioning of the search tools, of the organization or the location of the content and / or access to the Web and, and general, errors or problems arising in the development or implementation of the technical elements that the Site or provide to the user program.

3. From the contents of those pages that Customer or Users can access from links in the Web, whether authorized or not.

4. For the acts or omissions of third parties, regardless of these third parties may be united with us by way of contract.

5. Access of minors to the content included on the Web, the responsibility of parents or guardians to exercise proper control over the activity of children or children in their care or install any of the tools to control the use of Internet in order to avoid sending personal data without prior permission of parents or guardians.

6. Communications and dialogues in the course of discussions, forums, chats and virtual communities organized through or around the Web and / or linked websites, or respond, therefore, for any damage and prejudice suffered by customers or individual users and / or groups as a result of any such communication and / or dialogs.

We shall be liable in any way when we produce:

1. Errors or delays in access to the Website by the Customer at the time of entering your information in the order form, slowness or inability of receipt by the addressees of the order confirmation or any anomalies that may arise when these incidents are due to problems in the Internet, fortuitous events or force majeure and other unforeseen contingency beyond our good faith.

2. Failures or incidents that may occur in communications, defaced or incomplete transmissions, so that there is no guarantee that the Website services are constantly operational.

3. Errors or damage to the website for use of inefficient service and bad faith by the Customer.

4. The inoperability or problems in the address given by the Customer to send the order confirmation.

5. In any case, we promise to solve the problems that may arise and provide all necessary support to the Customer to reach a quick and satisfactory resolution of the incidence.

6. Also, we are entitled to do during defined time intervals, promotional campaigns to encourage the registration of new members in their service. We reserve the right to modify the conditions of application of the promotions, extend them properly communicating, or proceed to the exclusion of any participant of the promotion in the event of any abnormalities, abuso o comportamiento poco ético en la participación de los mismos.

Política de privacidad

Los Clientes y Usuarios se comprometen a navegar por la página web y a utilizar el contenido de buena fe.

En cumplimiento de lo establecido en la Ley Orgánica 15/1999, de Protección de Datos de Carácter Personal, le informamos de que la cumplimentación de cualquier formulario existente en Sitio Web o la remisión de un correo electrónico a cualquiera de nuestros buzones implica la aceptación de esta política de privacidad, así como la autorización a JOSÉ DE ORTEGA MORA para que trate los datos personales que nos facilite, que serán incorporado al fichero, titularidad de JOSÉ DE ORTEGA MORA, inscrito en el Registro General de la Agencia Española de Protección de Datos.

Los datos de los Clientes serán utilizados para el envío a través de email de las ventas que realice SOQUM y para la entrega de los compras.

Por la mera visita a la Web, los Usuarios no facilitan información personal alguna ni queda obligado a facilitarla.

JOSÉ DE ORTEGA MORA se compromete a guardar la máxima reserva y confidencialidad sobre la información que le sea facilitada y a utilizarla únicamente para los fines indicados.

JOSÉ DE ORTEGA MORA presume que los datos han sido introducidos por su titular o por persona autorizada por éste, así como que son correctos y exactos.

Corresponde a los Clientes la actualización de sus propios datos. En cualquier momento, el Cliente tendrá el derecho de acceso, rectificación, cancelación y oposición a todos sus datos personales incluidos en los distintos formularios de alta. Para modificar o actualizar sus datos personales el Cliente deberá acceder a, al apartado “Mi Cuenta”.

Para cancelar sus datos, el cliente deberá enviar un email con el asunto “Cancelar cuenta”.

Por lo tanto, el Cliente es responsable de la veracidad de los datos y JOSÉ DE ORTEGA MORA no será responsable de su inexactitud de los datos personales de los Clientes. Conforme a la legislación vigente en materia de protección de datos, JOSÉ DE ORTEGA MORA ha adoptado los niveles de seguridad adecuados a los datos facilitados por los Clientes y, además, ha instalado todos los medios y medidas a su alcance para evitar la pérdida, mal uso, alteración, acceso no autorizado y extracción de los mismos.

Propiedad intelectual e industrial

JOSÉ DE ORTEGA MORA ostenta todos los derechos sobre el contenido, diseño y código fuente de esta página Web y, en especial, con carácter enunciativo pero no limitativo, sobre las fotografías, imágenes, textos, logos, diseños, marcas, nombres comerciales y datos que se incluyen en la Web.

Se advierte a Clientes y Usuarios de que tales derechos están protegidos por la legislación vigente española e internacional relativa a la propiedad intelectual e industrial.

Also, y sin prejuicio de lo anterior, el contenido de esta Web también tiene la consideración de programa informático, y por lo tanto, le resulta también de aplicación toda la normativa española y comunitaria europea vigente en la materia.

Queda expresamente prohibida la reproducción total o parcial de esta Web, ni de cualquiera de sus contenidos, sin el permiso expreso y por escrito de JOSÉ DE ORTEGA MORA.

Asimismo queda totalmente prohibida la copia, reproducción, adaptación, modificación, distribución, comercialización, comunicación pública y/o cualquier otra acción que comporte una infracción de la normativa vigente española y/o internaciones en materia de propiedad intelectual y/o industrial, así como el uso de los contenidos de la Web si no es con la previa autorización expresa y por escrito de JOSÉ DE ORTEGA MORA.
JOSÉ DE ORTEGA MORA informa que no concede licencia o autorización implícita alguna sobre los derechos de propiedad intelectual y/o industrial o sobre cualquier otro derecho o propiedad relacionada, directa o indirectamente, con los contenidos incluidos en la Web.

Tan sólo se autoriza la utilización de los contenidos del dominio web con fines informativos y de servicio, siempre que se cite o se haga referencia a la fuente, siendo el usuario el único responsable del mal uso de los mismos.


En caso de que cualquier cláusula de las presentes Condiciones de Uso sea declarada nula, las demás cláusulas seguirán vigentes y se interpretarán teniendo en cuenta la voluntad de las partes y la finalidad misma de las presentes Condiciones de Uso.

LA ENCINA DE ORTEGA podrá no ejercitar alguno de los derechos y facultades conferidos en este documento lo que no implicará en ningún caso la renuncia a los mismos salvo reconocimiento expreso por parte de LA ENCINA DE ORTEGA o prescripción de la acción que en cada caso corresponda.